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a. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
b. Custom and personalized items are generally not eligible for return unless there is a defect or error on our part.
a. Please contact our customer service team at hello@artscube.in within 24 hours of receiving your order to initiate the return process.
b. Provide your order number, a brief explanation of the reason for the return, and, if applicable, clear photographs of any defects or damages.
c. Our customer service team will provide you with instructions on how to return the item.
a. Upon receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your return.
b. If approved, you may choose either a refund to your original payment method or an exchange for a replacement item.
c. Refunds will be processed within [number of days] days of approval.
a. Original shipping costs are non-refundable.
b. If the return is due to our error or a defective product, we will cover the return shipping costs.
a. Some items may not be eligible for return due to hygiene reasons (e.g., opened art supplies) or other specific restrictions.
a. If your item arrives damaged or defective, please contact us immediately. Provide clear photographs of the damaged or defective item, and we will assist you in resolving the issue.
a. We reserve the right to update and make changes to this Return Policy. Any changes will be posted on this page, and the effective date will be updated accordingly.
If you have any questions or concerns about this Return Policy, please contact us at hello@artscube.in.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order